When an Internet Service Provider (ISP) like Safaricom partners with Fireside Communications, the goal is to make clients happy; but what happens when the client does not understand the extent of services provided by Safaricom.
Yes, Safaricom does not charge installation fees but that does not mean that they have to sort out your Local Area Network and in cases where they do, that has to be pre-arranged. One of the challenges Fireside Communications engineers have faced in the field is explaining to clients in Small and Medium Enterprises (SMEs) that they need to outsource their IT services because many expect us to sort it for them.Date:Mon 16 Jan 12 | 0 Comments
When Wananchi Group announced that it was launching satellite TV packages to counter Multichoice, people thought it was the ultimate competition now that GTV was a false start.Date:Thu 7 Apr 11 | 1 CommentsPushed by the desire to conquer a bigger market, Multichoice is continuing with its December offer on DSTv installation and packages.
Previously, Multichoice would stop its festive offer early in the year but the growing demand for cable TV and satellite TV as well as TV over internet protocol has meant that the South African provider can no longer be guaranteed of its market share.Date:Tue 1 Mar 11 | 1 CommentsFor the last two years, Kenyan Internet Service Providers (ISPs) have had two main buzz words -broadband and dedicated.
Every ISP that launched a mass market product claimed that it was "true broadband" meaning that others have not been giving us the real deal, and claiming that the link "is dedicated". The opposite of dedicated in this case is "contention" and is usually measured in terms of ratio e.g a link could be 1:8.Date:Tue 21 Dec 10 | 1 CommentsWhat are the main reasons why customers move from one Internet Service Provider (ISP) to another?
1. Cost of bandwidth
2. Poor tech support
3. No service/erratic service/what you paid for is not what given... etc..
It would be easy to put the reasons in the order they are placed above but for many businesses and serious individual users, the cost is not an issue; what they need is the service. Why? Lets dissect the reasons;Date:Sun 12 Dec 10 | 0 CommentsRecently, I have had many home owners and landlords asking me about Fiber To The Home (FTTH) and the offers coming from Internet Service Providers. Basically, ISPs are offering to wire the homes with fiber, then they enter into an arrangement to but internet from the provider.Date:Fri 26 Nov 10 | 0 CommentsSometimes back I went to visit my friend Kim, he is one of those tech resistant people I know so when he bought a laptop and got connection in his house by 2004, he deserved my congratulations.Date:Tue 16 Nov 10 | 0 Comments
When Wananchi Group announced that it was launching satellite TV packages to counter Multichoice, people thought it was the ultimate competition now that GTV was a false start.Date:Thu 7 Apr 11 | 1 CommentsPushed by the desire to conquer a bigger market, Multichoice is continuing with its December offer on DSTv installation and packages.
Previously, Multichoice would stop its festive offer early in the year but the growing demand for cable TV and satellite TV as well as TV over internet protocol has meant that the South African provider can no longer be guaranteed of its market share.Date:Tue 1 Mar 11 | 1 CommentsFor the last two years, Kenyan Internet Service Providers (ISPs) have had two main buzz words -broadband and dedicated.
Every ISP that launched a mass market product claimed that it was "true broadband" meaning that others have not been giving us the real deal, and claiming that the link "is dedicated". The opposite of dedicated in this case is "contention" and is usually measured in terms of ratio e.g a link could be 1:8.Date:Tue 21 Dec 10 | 1 CommentsWhat are the main reasons why customers move from one Internet Service Provider (ISP) to another?
1. Cost of bandwidth
2. Poor tech support
3. No service/erratic service/what you paid for is not what given... etc..
It would be easy to put the reasons in the order they are placed above but for many businesses and serious individual users, the cost is not an issue; what they need is the service. Why? Lets dissect the reasons;Date:Sun 12 Dec 10 | 0 CommentsRecently, I have had many home owners and landlords asking me about Fiber To The Home (FTTH) and the offers coming from Internet Service Providers. Basically, ISPs are offering to wire the homes with fiber, then they enter into an arrangement to but internet from the provider.Date:Fri 26 Nov 10 | 0 CommentsSometimes back I went to visit my friend Kim, he is one of those tech resistant people I know so when he bought a laptop and got connection in his house by 2004, he deserved my congratulations.Date:Tue 16 Nov 10 | 0 Comments